Talk Title
“How I Stopped Drowning in Chaos: Real-World Operations That Scale”
Talk Description
Every agency hits the same wall: projects pile up, communication scatters, and what once felt manageable turns into constant firefighting. That was me; until I rebuilt our operations from the ground up.
In this session, I’ll pull back the curtain on how we went from messy task lists and endless Slack threads to a lean, repeatable system that actually scales. I’ll walk you through the exact frameworks we use today to:
- Onboard and train new team members without chaos
- Deliver client work in a standardized, trackable way
- Keep a living process library that evolves with the business
- Build transparency into reporting so clients stay confident and stick around
This isn’t theory, it’s a candid look at what worked, what flopped, and what we still tweak as we grow. You’ll leave with practical templates, proven workflows, and fresh ideas you can bring back to your own team whether you’re building your first ops system or untangling one that’s already creaking under pressure.
Bio
Josh Kimmes is the founder and CEO of Bear North Digital, a marketing agency specializing in helping home service companies grow through structured digital strategies. Based in the Upper Midwest, Josh has more than a decade of experience scaling HVAC, plumbing, and other home service businesses.
Before going full-time with Bear North, he spent years doing white-label fulfillment for other agencies, which gave him a deep understanding of the systems and processes needed to manage campaigns effectively. That experience shaped his passion for building operational frameworks that keep teams aligned, projects moving, and clients seeing results.
Through Bear North Digital’s Growth Plans, Josh and his team deliver websites, SEO, Google Ads, and marketing automation built to drive measurable ROI. Josh is known for his practical, no-fluff approach to marketing and operations, always focused on what works in the real world.