BigScoots is a fully managed hosting and site performance services provider for WordPress content creators, enterprises, and e-commerce clients. Since 2010, BigScoots has been recognized for unparalleled client service with 24/7 support, access to real human experts within 90 seconds, and site-specific management. With its own hardware and network infrastructure inside a world-class data center and a team of in-house engineers, BigScoots collaborates closely with clients, agencies, and developers to deliver robust client hosting services.

Client Stories:

We have several client and partner case studies that you can use or reference if you would like at https://www.bigscoots.com/case-studies/

Goal:

Here are some key things that we are doing:

• BigScoots owns its own tech stack and data center footprint (meaning cabinets, hardware, network, etc.).  They started in infrastructure, and that is why they can offer clients more robust and cost-effective services. They own everything, which means that they control the quality of the servers, they can customize solutions, and they can control costs better because they eliminate third-party vendors.
• BigScoots is more than just a hosting provider. They have in-house engineers and developers who support website performance and security services. They also work closely with agency partners and tech platform partners to build custom integrations, etc. As an example, Mediavine is working directly with our developers to collaborate on personalized services for their clients that accelerate sites for better ad performance.
• BigScoots has been significantly growing in the Enterprise space, helping ecommerce sites, membership sites, and other large-scale businesses to host more effectively. Again, having control over the hardware helps us to be able to pull certain levers for performance that other hosting providers cannot.
• BigScoots has typically been at the forefront of partner relationships. BigScoots was the first hosting provider to partner with Cloudflare over 10 years ago to integrate Cloudflare for CDN and security benefits. Today they are a Cloudflare Enterprise partners and still the only provider who can offer deep customization tools for using Cloudflare.
• All of these highlights and innovations were done behind the scenes for the first 13 years of its life.  The two founders were solely focused on creating the best client service and support experience. The growth of BigScoots was built almost entirely on client referrals for the first 13 years. This would be validated by a 95+ NPS score that they maintain every month. For the past two years, they brought me in to help tell this story.